Technical Service Lead
2 weeks ago
**Job Description**
We are looking for an experienced Technical Service Lead to join our team at Mansell Recruitment Group. The successful candidate will be responsible for managing a team of field and in-house service engineers, developing their technical and interpersonal skills, and promoting a culture of continuous improvement.
The role involves coordinating resources, implementing effective service planning, and reviewing performance standards. The Technical Service Lead will also contribute to the development of new services for clients, handle customer complaints, and oversee health and safety processes in the UK.
**Key Responsibilities**
- Coordinate resources at the Service Centre for service jobs based on customer requirements
- Implement effective service planning, review performance standards, and create improvement programs
- Manage a small team of employees consisting of field and in-house service engineers
**Requirements**
- Qualifications within engineering
- Professional background in servicing technical engineering equipment
- Proven capacity to manage customer expectations
- Understanding of how to lead and manage business through relevant KPIs
**Salary and Benefits**
The salary for this role is up to £60k per annum plus benefits including bonus and company vehicle. A full UK driving license is required for this role.
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