Customer Experience Lead

2 weeks ago


Stafford, Staffordshire, United Kingdom Moto Full time
About the Role

We are seeking a highly motivated and experienced Customer Experience Lead to join our team at Moto, responsible for delivering exceptional customer service and driving sales in our M&S Simply Food stores.

As a key member of our leadership team, you will be responsible for leading your teams to achieve excellent brand standards and customer satisfaction. You will work closely with our Store Managers to set targets and develop strategies to drive sales and control costs.

The ideal candidate will have previous experience of leading or supervising a team, with a proven track record of delivering results in a fast-paced retail environment. They will be passionate about delivering a memorable customer experience, with excellent communication skills and the ability to make decisions under pressure.

About the Job
  • Lead your teams to achieve excellent brand standards and customer satisfaction
  • Work closely with Store Managers to set targets and develop strategies to drive sales and control costs
  • Process stock counts and orders
  • Partner with Store Managers to identify training needs and provide coaching and feedback to Team Members
  • Take ownership of customer feedback and respond appropriately in a timely manner
About the Company

Moto is a leading operator of motorway service areas, providing a range of services to customers on the move. We are committed to delivering exceptional customer experiences and creating a positive and inclusive work environment.

What We Offer
  • An annual bonus up to £3,445pa*
  • A colleague discount scheme offering up to 60% off high street brands such as Costa Coffee, Pret A Manger, and more
  • Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
  • Fabulous development opportunities, including funded qualifications and career progression
Salary and Benefits

We offer a competitive salary of £32,000 per annum, plus benefits including an annual bonus and enhanced benefits package. We also offer fabulous development opportunities and a chance to progress your career within our company.



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