Customer Service Representative
4 weeks ago
Are you a people person with excellent communication skills? Do you have a passion for helping others and providing exceptional customer service? We are seeking a Customer Care Assistant to join our team at Pertemps Wrexham.
Key Responsibilities:- Handle customer inquiries via phone, email, and in-person, providing accurate information and solutions.
- Resolve customer requests and issues efficiently, ensuring relevant line managers and team members are kept informed.
- Maintain a thorough understanding of our products and services to assist customers effectively.
- Liaise with the sales team and engineers to assist customers with on-site issues, maintenance, and new installation requirements.
- Accurately input customer orders into our CRM system.
- Assist customers with order placement, tracking, and modifications.
- Keep detailed records of customer interactions, feedback, and complaints via our CRM system.
- Conduct follow-up communications to ensure customer issues are resolved and satisfaction is achieved.
- Work closely with other team members to ensure a seamless customer experience.
- GCSEs or equivalent.
- Previous experience in a customer service role is preferred but not essential.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities.
- Ability to multitask and manage time effectively.
- Proficiency in Microsoft Office Suite and customer service software.
We offer a competitive salary and a supportive work environment. If you are a motivated and customer-focused individual, please submit your CV to [insert URL] or call [insert phone number].
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