Helpdesk Support Specialist

3 weeks ago


Glasgow, Glasgow City, United Kingdom ZipRecruiter Full time

About the Role

 

We are currently recruiting for a Helpdesk Administrator looking to take on the next challenge in Facilities Management. As a Facilities and Helpdesk Co-ordinator, you will be responsible for managing all activities in a professional manner.

 

Responsibilities:

  1. Managing incoming and outgoing phone calls related to facilities functions
  2. Maintaining the Helpdesk Inbox to ensure timely responses to customer inquiries
  3. Scheduling repairs and routine maintenance tasks
  4. Supporting Office and Contract Managers in achieving departmental objectives
  5. Providing administrative support to resolve customer queries efficiently
  6. Performing general administration duties such as chasing and liaison with stakeholders
  7. Raising corrective maintenance tasks after completion of planned preventative maintenance
  8. Coordinating day-to-day tasks to meet deadlines

 

Requirements:

  • Previous help desk experience
  • Familiarity with facilities management practices
  • Excellent administrative skills
  • Understanding of Computer-Aided Facilities Management (CAFM)

 

What We Offer:

  • An attractive salary of £24,000 - £27,000 per annum
  • 25 days annual leave plus bank holidays
  • Good company pension scheme
  • Private health care benefits


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