Senior Payroll Consultant

3 days ago


Swinton, Manchester, United Kingdom moorepay Full time
About the Role: As a Senior Payroll Advisor at Moorepay, you'll be responsible for providing payroll support to clients while working in a team environment. This includes managing client payrolls, owning the client journey, and answering queries about their Payroll or Moorepay systems. You'll also work closely with internal stakeholders and payroll processors based in Kochi, India.

Key Responsibilities include:
• Working in a team to ensure client payrolls are managed timely, accurately, and securely
• Owning and taking responsibility for the client journey, ensuring service excellence
• Answering client queries about their Payroll or Moorepay systems within service level agreements
• Liaising with internal stakeholders to help manage client payrolls
• Using the CRM to record details of all client interactions
• Possessing full awareness of specific client requirements and ensuring these are documented within the payroll system
• Conducting account client reviews
• Raising system bugs and improvement ideas with technical support
• Knowledge sharing with peers to create a team of payroll experts
• Coaching and mentoring Payroll Assistants and Payroll Advisors, helping them become payroll and Moorepay system subject matter experts
• Working closely with payroll processors (based in Kochi, India)
• Sharing ideas to help improve processes
• Learning from our experienced Strategic Payroll Managers to become a subject matter expert yourself
• Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites, and seminars

You will have previous experience working in Payroll, at an Advisor or Senior Advisor level. CIPP or equivalent qualifications are desirable. You'll need excellent ability in building positive customer relationships, excellent interpersonal and communication skills, and Moorepay HR expertise or alternate platforms (desirable). Experience of operating within an outsourcing service provider (desirable), eager to learn and develop, great coaching and mentoring skills, highly organised and methodical in your approach.

We offer a competitive base salary (£40,000-£60,000) depending on experience, 25 days annual leave, private medical insurance, life assurance 4x salary, enhanced pension with up to 8.5% employer contributions, and a huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. Average salary around £50,000

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