Payroll Services Manager

3 days ago


Swinton, Manchester, United Kingdom moorepay Full time

Role Overview

The Senior Payroll Advisor will provide payroll support to clients, communicating with them to deliver a flexible and proactive payroll administration service. This role is based in the Swinton office on a hybrid basis, with three days per week in the office.

Main Responsibilities

  • Work in a team to ensure client payrolls are managed timely, accurately, and securely.
  • Owning and taking responsibility for the client journey, ensuring service excellence.
  • Answering client queries about their Payroll or Moorepay systems within service level agreements.
  • Liaising with internal stakeholders to help manage client payrolls.
  • Using the CRM to record details of all client interactions.
  • Possessing full awareness of specific client requirements and ensuring these are documented within the payroll system.
  • Conducting account client reviews.
  • Raising system bugs and improvement ideas with technical support.
  • Knowledge sharing with peers to create a team of payroll experts.
  • Coin Coach and mentor Payroll Assistants and Payroll Advisors, helping them become payroll and Moorepay system subject matter experts.
  • Working closely with payroll processors (based in Kochi, India).
  • Sharing ideas to help improve processes.
  • Learning from our experienced Strategic Payroll Managers to become a subject matter expert yourself.
  • Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites, and seminars.

Requirements

  • Previous experience working in Payroll, at an Advisor or Senior Advisor level.
  • CIPP or equivalent qualifications are desirable.
  • Excellent ability in building positive customer relationships.
  • Excellent interpersonal and communication skills.
  • Moorepay HR expertise or alternate platforms (desirable).
  • Experience of operating within an outsourcing service provider (desirable).
  • Eager to learn and develop.
  • Great coaching and mentoring skills.
  • Highly organised and methodical in your approach.

Benefits and Culture

As a member of the Zellis Group, Moorepay offers a supportive environment with opportunities for growth and development. The average length of service at Moorepay is 12 years, which speaks for itself.

What We Offer

  • A career packed with opportunity, in a stable and growing company.
  • A comprehensive programme of learning and development.
  • Competitive base salary (£40,000-£60,000) depending on experience.
  • 25 days annual leave, with the opportunity to buy more.
  • Private medical insurance.
  • Life assurance 4x salary.
  • Enhanced pension with up to 8.5% employer contributions.
  • A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.


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