House Manager

1 day ago

Knutsford, Cheshire East, United Kingdom McCarthy and Stone Full time
About the Role

We are seeking a customer-centric House Manager to enhance the quality of life for our homeowners and enable them to maintain their independence.

Key Responsibilities
  • Welcome new homeowners and support them to settle into their apartments.
  • Provide a professional front-of-house service and deal with all visitors in a friendly manner.
  • Be the first point of contact for all homeowners and offer them help, support, and advice as necessary.
  • Work in collaboration with partners and suppliers to ensure the smooth running of the estate.
  • Be the 'face' of McCarthy Stone for the families and friends of our homeowners.
  • Deal with homeowners' issues with sensitivity and respect their privacy.
  • Manage the development's gardens and grounds in an efficient and effective manner, providing a safe, secure, well-maintained, and pleasant environment.
  • Facilitate social interaction and help homeowners to enjoy retirement living to the full.
  • Ensure that all Health and Safety requirements are adhered to.
Requirements
  • Excellent communication skills with a real 'can-do' attitude.
  • Extensive experience in a professional customer service-oriented position.
  • A professional approach with high-quality standards.
  • Thrives in a busy and varied role, where every day will be different.
  • Be resilient and can problem-solve effectively.
  • An awareness of basic Health and Safety will be a distinct advantage.
  • A good level of computer literacy, including Microsoft Word and Outlook.
  • Previous/current work-based first aid qualifications will be an advantage.
About McCarthy Stone

As part of our successful and fast-expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts.

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