Product Service Specialist

7 days ago


Great Malvern, United Kingdom ETS Technical Full time

**Job Summary:**

We are seeking a highly skilled and experienced Electrical Support Engineer to join our team at ETS Technical. As an Electrical Support Engineer, you will be responsible for delivering remote technical support for company products via telephone, email, and platforms such as TeamViewer and Microsoft Teams.

**Key Responsibilities:**

  • Deliver remote technical support for company products via telephone, email, and platforms such as TeamViewer and Microsoft Teams.
  • Perform on-site services, including commissioning, maintenance, health checks, troubleshooting, and training for installed products at customer locations.
  • Identify and develop opportunities for repeat service engagements at customer sites.
  • Monitor and report recurring trends related to product usage or performance identified during site visits or remote support.
  • Address and resolve technical customer inquiries, collaborating with Sales, Quality, R&D, and Product Management teams when necessary.
  • Support testing and evaluation of new product developments as required.
  • Assist in processing returned equipment for repair as needed.
  • Provide feedback on any updates required in health and safety practices relevant to site activities within target industries.
  • Share Voice of Customer (VOC) feedback with Product Management, Quality, and Engineering teams to inform product enhancements or new product initiatives (NPI).

**Travel Requirements:**

Travel is estimated to constitute up to 80% of the workweek. This includes visits to customer sites within the UK and international distributor or customer locations as needed.

**Estimated Salary:** £45,000 - £60,000 per annum, depending on experience and location.



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