Software Support Professional
2 days ago
We are a leading recruitment agency specializing in placing talented individuals in exciting roles across various industries. Our team is dedicated to providing exceptional customer service and supporting our candidates every step of the way.
We are currently seeking a Software Support Professional to join our team. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and has a strong understanding of software-related issues.
The ideal candidate will have at least 2 years of experience in a technical helpdesk support role and possess excellent communication skills. They will also be self-motivated, able to manage their workload effectively, and have good time management skills.
The successful candidate will work closely with 3rd party suppliers to resolve issues efficiently and effectively. They will also provide regular updates to relevant parties and collaborate with the team to ensure seamless customer support.
This is a great opportunity for someone who wants to take their career to the next level. If you are a motivated individual with a passion for delivering exceptional customer service, we want to hear from you
Key Responsibilities:
- Troubleshoot and resolve complex technical issues and escalations
- Liaise with customers to understand their needs and provide tailored solutions
- Work closely with 3rd party suppliers to resolve issues efficiently
- Provide regular updates to relevant parties
Requirements:
- At least 2 years of experience in a technical helpdesk support role
- Strong understanding of software-related issues
- Excellent customer service skills
- Self-motivated and able to manage workload effectively
- Good time management skills
What We Offer:
- Competitive salary of £25,000 - £35,000 per annum
- Opportunity to work with a dynamic and supportive team
- Collaborative and inclusive work environment
- Ongoing training and development opportunities
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