Application Software Support Team Lead

2 weeks ago


Southampton, Southampton, United Kingdom GradBay Full time £40,000 - £45,000

Company Overview:

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GradBay is a renowned Microsoft Dynamics 365 software vendor with an extensive track record of delivering high-value solutions to businesses across the UK and USA.


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Job Summary:

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We are seeking a highly skilled Application Software Support Team Lead to manage, grow, and develop a team of professionals who will provide exceptional break/fix support and upgrades for our mission-critical software application.

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About the Role:

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The ideal candidate will have excellent leadership skills, experience in managing teams, and a strong understanding of Microsoft Azure. They will be responsible for recruiting new talent, reviewing and enhancing existing business processes, and ensuring a high level of client satisfaction.

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Key Responsibilities:

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• Manage a team of 4-5 individuals providing break/fix support and potential upgrades for our software application

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• Analyze individual needs to create coaching or training programs

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• Review and enhance existing Support-Desk business processes

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• Ensure delivery of high-quality client service

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Requirements:

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To be successful in this role, you will need:

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• A strong understanding of Microsoft Azure

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• Excellent leadership and management skills

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• Experience in managing teams and delivering high-quality client service

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• Strong analytical and problem-solving skills

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• Ability to recruit and train new talent

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Salary and Benefits:

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The salary for this position is estimated to be around £40,000 - £45,000 per annum, depending on experience.

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As a member of our team, you can expect a range of benefits, including opportunities for professional growth and development.



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