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Senior Casework Team Lead

1 month ago

Southampton, Southampton, United Kingdom Victim Support Full time
About the Role

This exciting opportunity allows you to make a meaningful difference in the lives of victims of crime, joining the esteemed team at Victim Support in Hampshire and the Isle of Wight. As a Senior Casework Team Lead, you will be responsible for delivering exceptional services to those affected by crime, ensuring that our commitment to excellence is met through outstanding service delivery.

Key Responsibilities
  • Ensure the implementation of effective workforce plans to achieve positive outcomes for victims of crime.
  • Collaborate with the Operations Manager and management team to develop and maintain operational strategies.
  • Proactively promote the service and raise awareness among professionals and the public to improve access and quality of support.
Requirements
  • Strong understanding of the Criminal Justice System and its impact on victims and witnesses.
  • Practical knowledge of legislation related to equal opportunities, diversity, inclusivity, safeguarding, and risk assessment.
  • Experience working in challenging environments, prioritizing customer focus and excellence in service delivery.
  • Excellent communication, negotiation, and advisory skills to interact effectively with various stakeholders.
Working Arrangements

This role involves regular travel, and having a driving license and access to a vehicle is essential due to the location. If you are unable to drive because of a disability, please indicate this in your application so we can explore alternative arrangements.

About Us

Victim Support is an independent charity providing specialist services to victims of crime across England and Wales. We strive to create a world where victims have stronger rights, better support, and real influence in the Criminal Justice System. Join us in making a difference in the lives of those affected by crime.