Dining Room Attendant

4 weeks ago


Stansted Mountfitchet, United Kingdom Novotel London Stansted Airport Full time
About the Role

We are seeking a skilled and enthusiastic Waiter/Waitress to join our team at Novotel London Stansted Airport. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable dining experience.

Key Responsibilities
  • Welcome guests and promptly attend to tables, ensuring a warm and welcoming atmosphere.
  • Take guests' food and beverage orders, making recommendations on menu items and taking opportunities to upsell where appropriate.
  • Ensure that all customers enjoy quick and efficient service, and check with them that the meal is meeting their expectations.
  • Raise bills and take payment, ensuring accuracy and efficiency.
  • Ensure that the restaurant is set up and ready for each service period, maintaining high standards of cleanliness and presentation.
Requirements
  • Provide high-quality service and attention to detail, ensuring that every guest feels valued and cared for.
  • Present a smart and professional appearance, reflecting the high standards of our hotel.
  • Develop strong communication skills, working effectively with colleagues and guests to deliver exceptional service.
  • Remain calm under pressure, managing multiple tables and tasks with ease.
  • Value being part of a team, supporting colleagues and contributing to a positive and productive work environment.
What We Offer

We offer a competitive salary, plus service charge, and a range of benefits, including:

  • Staff accommodation available at a discounted rate.
  • Free meals on duty.
  • Uniform provided.
  • Discounted employee friends and family rates at Arora Hotels.
  • Food and beverage discounts.
  • Christmas gifts and employee parties.
  • Introduce a friend scheme.
  • Cycle to work scheme.
  • UK attraction discounts at Merlin Entertainments.
  • Taste card.
  • Life assurance scheme.
  • Wage stream.
  • Employee assistance programme.
  • Arora star employee recognition.
  • Long service recognition award.
About Us

Novotel London Stansted Airport is a stylish hotel, located just a short shuttle ride from the airport. Our hotel features 250 bedrooms, a great all-day dining restaurant, café, and bar, as well as eight meeting rooms that can accommodate up to 250 guests. We offer fitness facilities and ample parking for both guests and employees.



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