IT Systems Troubleshooting and Support Professional

1 day ago


London, Greater London, United Kingdom Xact Placements Limited Full time

Xact Placements Limited is a leading Managed Service Provider based in London, seeking an experienced Digital Technical Support Engineer to join their team.

This exciting opportunity involves working on-site in the West End and remotely on the service desk (1 in 4 weeks), providing technical support and troubleshooting services for clients.

Main Job Functions
  • Troubleshooting and resolving technical issues with systems, networks, and applications.
  • Managing assigned tickets using a ticket management system, ensuring timely resolution and excellent customer service.
Key Requirements
  • Strong networking knowledge, with proficiency in troubleshooting networking protocols.
  • Solid experience in server support and virtual environments (VMware), Microsoft Exchange Server, and Office 365.
  • Knowledge of backup solutions and understanding of ITIL practices.
Salary and Benefits
  • A competitive salary of £35,000-£40,000 per annum.
  • Overtime and on-call payments.


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