Computer System Troubleshooter

22 hours ago


London, Greater London, United Kingdom LexisNexis Risk Solutions Full time
About the Role:

The Technical Support Specialist II is an intermediate position that requires strong technical skills and experience in providing technical assistance to computer system users.

This role involves diagnosing, troubleshooting, and resolving desktop, laptop, printer, computer hardware and software issues, operating system, electronic mail, and related issues.

  • Providing technical assistance to computer system users and answering questions or resolving computer problems for clients.
  • Diagnosing, troubleshooting, and resolving desktop, laptop, printer, computer hardware and software issues, operating system, electronic mail, and related issues.
  • Monitoring, supporting, and troubleshooting our IT infrastructure for operating issues involving failures, degradation, and event correlation.
  • Resolving desktop computer issues for hardware, software, and printing by performing troubleshooting and successful problem resolution.
Requirements:
  • Experience with Windows build and deployment tools, such as MDT, SCCM, Autopilot.
  • Experience supporting both MacOS and Windows.
  • Experience with server and workplace virtualization solutions, such as VMware, vSphere, Citrix, or Hyper V.
  • Experience troubleshooting Outlook, including problems connecting to Exchange/Office 365.
  • Experience connecting via a VPN, using multifactor authentication and ITSM software, such as Service Now, Remedy.
  • Must have a UK full driving license.


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