Customer Experience Lead

7 days ago


Dalkeith, United Kingdom Mount Royal Hotel Edinburgh Full time

We are seeking a talented Customer Experience Lead to join our team at Mount Royal Hotel Edinburgh. As a key member of our staff, you will be responsible for delivering exceptional guest experiences and driving sales growth.

Job Summary:

This is a dynamic and challenging role that requires excellent leadership and communication skills. You will work closely with our Food and Beverage Manager to build a high-performing team and drive sales growth.

Key Responsibilities:
  • Assist the Manager to train and coach in a systematic and professional way to consistently achieve service standards and product delivery
  • Deal with guest complaints by following the correct procedures
  • Positively promote sales awareness within the department and maximise sales opportunities
Requirements:
  • Excellent customer service skills and prior experience in hospitality or a related field
  • Able to work in a fast-paced environment and prioritize tasks effectively
  • Well organised, outgoing and service minded
Benefits:

We offer a competitive salary of £38,000 - £48,000 per annum, depending on experience. In addition, we provide opportunities for career growth and development, as well as a range of benefits including health insurance and employee discounts.

Mount Royal Hotel Edinburgh is a popular destination for tourists and business travelers alike, offering a range of amenities and services to make your stay with us unforgettable.



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