Technical Service Lead

7 days ago


Durham, Durham, United Kingdom CK Group Full time
About the Role

We are seeking a highly experienced Technical Service Lead to join our team at CK Group in Durham, UK. As a key member of our technical team, you will be responsible for providing expert technical support to our customers and driving the continuous improvement of our PVC compounds.

Job Description:

  • Manage customer relationships and provide technical support to ensure high levels of customer satisfaction.
  • Lead a team of experienced professionals, providing guidance, support, and training.
  • Collaborate with customers to develop solutions that enhance product performance and application outcomes.
  • Act as the primary technical liaison and ensure high levels of customer satisfaction.
  • Support the resolution of quality issues and collaborate with the Quality team.
  • Provide customer insights informing new product development and existing product optimisation.
  • Lead discussions with customers during the development phase to ensure new PVC compounds meet end-use application requirements.

Requirements:

  • Degree qualified in Polymer Science, chemical engineering, Material Science or related field; advanced degree preferred.
  • Highly experienced within a compounding industry (preferably PVC), with a strong focus on technical service and customer support.
  • Proven track record of managing and developing technical teams.
  • In-depth knowledge of compounding processes, formulations, and applications.
  • Extensive experience working with a wide range of end-use applications for plastics compounds, such as construction, automotive, medical, and consumer goods.
  • Knowledge of regulatory requirements and industry standards applicable to PVC compounding manufacturing (beneficial).

Benefits:

  • Pension salary sacrifice option available.
  • Death in Service 6 x salary if have financial dependants, 4 x salary if no financial dependants.
  • Discounted BUPA membership.
  • Employee Discount Scheme.
  • Employee Assistance Programme.
  • Free Will Writing / discounted for partners.

Salary: £60,000 - £80,000 per annum depending on experience.



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