Technical Service Lead

3 weeks ago


Durham, Durham, United Kingdom CK Group Full time

Job Title: Technical Service Lead - Customer Excellence

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We are seeking a highly experienced and skilled Technical Service Lead - Customer Excellence to join our team at CK Group. This role will be based in Durham, UK, and will involve managing customer relationships, providing expert technical support, and driving the continuous improvement of clients PVC compounds.

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About the Role:

  • Lead a team of experienced professionals, providing guidance, support, and training.
  • Collaborate with customers, understanding their needs and challenges, and developing solutions to enhance product performance and application outcomes.
  • Act as the primary technical liaison, ensuring high levels of customer satisfaction.
  • Collaborate with the Quality team and support the resolution of quality issues.
  • Product development and innovation: provide customer insights informing new product development and existing product optimisation.
  • Lead discussions with customers during the development phase, ensuring new PVC compounds meet end-use application requirements.
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About You:

  • Degree qualified in Polymer Science, Chemical Engineering, Material Science, or related field; advanced degree preferred.
  • Highly experienced within a compounding industry (preferably PVC), with a strong focus on technical service and customer support.
  • Proven track record of managing and developing technical teams.
  • In-depth knowledge of compounding processes, formulations, and applications.
  • Extensive experience working with a wide range of end-use applications for plastics compounds, such as construction, automotive, medical, and consumer goods.
  • Knowledge of regulatory requirements and industry standards applicable to PVC compounding manufacturing (beneficial).
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Benefits:

  • Pension – salary sacrifice option available.
  • Death in Service – 6 x salary if have financial dependants, 4 x salary if no financial dependants.
  • Discounted BUPA membership.
  • Employee Discount Scheme.
  • Employee Assistance Programme.
  • Free Will Writing / discounted for partners.
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Salary: £60,000 - £80,000 per annum.



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