Digital Experience Account Manager

2 months ago

London, Greater London, United Kingdom Adobe Full time

About Adobe

At Adobe, we're passionate about empowering people to create and deliver exceptional digital experiences. We give everyone - from emerging artists to global brands - the tools they need to design, build, and deliver stunning digital experiences that transform how companies interact with customers across every screen.

Our Mission

We're on a mission to hire the best talent and create exceptional employee experiences where everyone is respected and has access to equal opportunity. We believe that new ideas can come from anywhere in the organization, and we're committed to fostering a culture of innovation and collaboration.

The Opportunity

We're seeking an experienced Account Manager to join our Digital Experience team in London. As a key member of our team, you'll be responsible for retaining and expanding our existing customer base by building strong relationships with senior stakeholders across Adobe, our customers, and strategic partners.

Key Responsibilities

  • Relationship Management: Build trust and develop strong, multi-threaded relationships that drive business value and growth. Drive executive alignment and thought leadership across the customer's business, and be the voice of the customer to align Adobe's solutions to their needs.
  • Account Management: Support the customer from onboarding to value realization and renewal, owning the renewal cycle and collaborating with the ecosystem to complete contracts on time. Drive the adoption of Adobe solutions and innovations within the account through thoughtful development of cases that map back to customer priorities and strategy.
  • Sales and Renewals Process: Maintain an accurate forecast of attrition/risk, upsell, and cross-sell over a rolling 4-quarter outlook, while owning the entire renewal and upsell process.
  • New Business and Prospecting: Qualify opportunities for expansion based on product usage or additional use cases for cross-sell.
  • Leverage the Ecosystem: Work with various technology/solution partners, internal experts, and customer collaborators to develop and work towards common goals.
  • Escalation Management: Manage expectations with senior leadership within customers and partners.

Requirements

  • Education: Bachelor's degree or equivalent work experience.
  • Experience: 3+ years in install base sales and/or customer success.
  • Success Metrics: Consistent record of success in sales, driving retention and expansion of a customer base.
  • Industry Knowledge: Experience in digital experience and e-commerce.
  • Consulting Skills: Strong consulting skills and proven results working as a trusted advisor to surface business value and adoption for customers.
  • Communication Skills: Strong communication and interpersonal skills, and the ability to effectively navigate and mediate conflict to develop joint partnerships.
  • Approachability: Being inquisitive and approachable will enable you to discover wider opportunities as you build relationships.

Equal Opportunity Employer

Adobe is an equal opportunity employer and does not discriminate based on gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity, or expression, veteran status, or any other applicable characteristics protected by law.

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