Operations Manager

2 days ago


Bovey Tracey, Devon, United Kingdom Eden Hotel Collection Full time

About Us

We are a luxury hotel group committed to delivering exceptional guest experiences at Bovey Castle, Devon. Our award-winning approach to employee wellbeing, engagement, and recognition sets us apart as an employer of choice.

Job Summary

We are seeking a highly skilled Duty Manager to join our team. As a key member of our management staff, you will play a vital role in supporting all departments and ensuring seamless delivery of our services.

Key Responsibilities

  • To lead from the front in delivering inspirational service and total guest satisfaction while identifying opportunities to upsell products and services that are available.
  • To support other departments during pressure points of service and be an integral 'go to' person for both guests and managers.
  • To maintain regular contact with guests throughout their stay and build relationships that ensure loyalty and repeat business.

Requirements

Our ideal candidate will have:

  • Hotel Front Office experience ideally at Team Leader level; or
  • Recently graduated with significant Reception or F&B experience gained either during a placement year or part-time experience.

A proven ability to:

  • Be professional, knowledgeable, and dedicated to delivering first-class experiences to guests and hotel residents.
  • Have strong communication and interpersonal skills with the confidence to build relationships with guests and members of the hotel team.
  • Display a warm and welcoming personality with high standards of professionalism and a drive to provide a memorable experience for each and every guest.

What We Offer

We offer a competitive salary of £35,000 - £45,000 per annum depending on experience, plus benefits including 31 days of leave, increasing to 33 with service, monthly tips, discounts, and perks, a wellbeing center, health and wellness plans, sustainable commuting options, and more.



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