Night Team Leader

1 day ago

London, Greater London, United Kingdom Marks & Spencer Plc Full time
Job Title: Night Team Leader - Multi Skilled

At Marks & Spencer Plc, we are seeking a highly skilled and experienced Night Team Leader to join our team. As a Night Team Leader, you will be responsible for leading a team of colleagues to deliver excellent customer service and achieve key performance indicators (KPIs) across the store.

Key Responsibilities:
  • Support the growth and profitability of the store through the implementation of the retail plan and delivery of KPI measures for your area of accountability.
  • Recruit and develop great talent and capability within the customer assistant team, supporting the succession requirements of the store and region.
  • Support the store to trade safely and legally, protecting customers, colleagues, and the M&S brand.
  • Deliver great standards and service by setting clear expectations with store colleagues.
  • Create a multiskilled team, coaching and training the team to fully utilize all the tools available to serve and sell well.
  • Use data and insight to improve customer in-store experience, improve the operation, and drive performance.
  • Regularly review individual performance through quality conversations, managing underperformance where required, and celebrating success.
  • Deliver all line management activities in line with company process and policy.
  • Maintain a safe and legal store environment.
Requirements:
  • Ability to lead a team to deliver excellent customer service and KPIs across the store.
  • Create the right culture, role modeling new digital ways of working and leadership behaviors.
  • Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
  • Use all available data and MI to identify commercial, visual, cost savings, and customer opportunities to increase profit.
  • Good level of digital capability and an understanding and use of all systems.
  • Good knowledge of the legal requirements across your area of accountability and the store.
  • Knowledge of our people policies and managing performance within a team.
  • Ability to build and maintain relationships with key stakeholders across the store and region.
Leadership Capabilities:
  • Successfully embeds change for lasting commercial impact and results.
  • Spends time coaching colleagues to accelerate performance and personal growth.
  • Recognizes high performance and supports poor performers to improve.
  • Helps teams understand information and business messages by actively seeking out opinions and asking questions.
Key Relationships and Stakeholders:
  • Customers
  • Colleagues
  • Store Leadership
  • Regional Leadership
  • BIG

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