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Night Team Leader
2 months ago
As a Night Team Leader - Multi Skilled at Marks & Spencer Plc, you will be responsible for leading a team to deliver excellent customer service and KPI's across the store.
Key Responsibilities:- Support the growth and profitability of the store through the implementation of the retail plan and delivery of KPI measures for their area of accountability.
- Recruit and develop great talent and capability within the customer assistant team, supporting the succession requirements of the store and region.
- Support the store to trade safely and legally, protecting customers, colleagues, and the M&S brand.
- Deliver great standards and service by setting clear expectations with store colleagues.
- Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well.
- Use data and insight to improve customer in-store experience, improve the operation, and drive performance.
- Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success.
- Maintain a safe and legal store environment.
- Ability to lead a team to deliver excellent customer service and KPI's across the store.
- Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
- Use all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit.
- Good level of digital capability and an understanding and use of all systems.
- Good knowledge of the legal requirements across their area of accountability and the store.
- Knowledge of our people policies and managing performance within a team.
- Ability to build and maintain relationships with key stakeholders across the store and region.
- Successfully embeds change for lasting commercial impact and results.
- Spends time coaching colleagues to accelerate performance and personal growth.
- Recognises high performance and supports poor performers to improve.
- Helps teams understand information and business messages by actively seeking out opinions and asking questions.
- Customers
- Colleagues
- Store Leadership
- Regional Leadership
- BIG
