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Night Team Leader

2 months ago

London, Greater London, United Kingdom Marks & Spencer Plc Full time
Job Title: Night Team Leader - Multi Skilled

At Marks & Spencer Plc, we are seeking a highly skilled and experienced Night Team Leader to join our team. As a Night Team Leader, you will be responsible for leading a team of colleagues to deliver excellent customer service and achieve key performance indicators (KPIs) across the store.

Key Responsibilities:
  • Support the growth and profitability of the store through the implementation of the retail plan and delivery of KPI measures for your area of accountability.
  • Recruit and develop great talent and capability within the customer assistant team, supporting succession requirements of the store and region.
  • Ensure the store trades safely and legally, protecting customers, colleagues, and the M&S brand.
  • Deliver an inspirational, improved, and consistent visual customer journey in-store, inspiring customers to shop and buy more often.
Technical Skills/Experience:
  • Ability to lead a team to deliver excellent customer service and KPIs across the store.
  • Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
  • Use all available data and MI to identify commercial, visual, cost savings, and customer opportunities to increase profit.
  • Good level of digital capability and an understanding and use of all systems.
  • Good knowledge of the legal requirements across your area of accountability and the store.
  • Knowledge of our people policies and managing performance within a team.
  • Ability to build and maintain relationships with key stakeholders across the store and region.
Key Leadership Capabilities:
  • Successfully embeds change for lasting commercial impact and results.
  • Spends time coaching colleagues to accelerate performance and personal growth.
  • Recognises high performance and supports poor performers to improve.
  • Helps teams understand information and business messages by actively seeking out opinions and asking questions.
Key Relationships and Stakeholders:
  • Customers
  • Colleagues
  • Store Leadership
  • Regional Leadership
  • BIG