Administrative Support Officer
4 weeks ago
We are seeking an experienced and skilled Administrative Assistant to join our team at University Hospitals of Leicester NHS Trust. As an Administrative Assistant, you will play a vital role in providing high-quality administrative support to our clinical teams, ensuring the smooth operation of our services and delivering exceptional patient care.
Key Responsibilities- Provide administrative support to clinical teams, including reception, records, and preparation of sessions.
- Ensure the highest standards of patient experience and quality are maintained.
- Work effectively as part of a team to provide a high-quality service to clinical staff and patients.
- Liaise with department managers, outpatient staff, and other hospitals to ensure all request forms are comprehensively completed.
- Use the current computerised patient records system for booking appointments and providing labels for patients' records.
- Deal with hearing aid battery requests, ordering, and replacements.
- Ensure case notes requested are dispatched on time and arrange for urgent transportation, obtaining authorisation if required.
- Photocopy whole or partial sets of case notes as requested by other hospitals or requesters.
- Prioritise work to meet deadlines and undertake collating of medical files and filing of case notes.
- Assist in maintaining a comprehensive filing system for all health records stored within the hospital.
- Ensure all health records are booked and tracked in and out of the hospital using the hospital Patient Administration System.
We are looking for an individual with:
- Good general education to GCSE level or equivalent, including English Grade C.
- Computer skills, including experience using Microsoft packages.
- Customer service skills.
- Ability to work as part of a team and remain calm under pressure.
- Ability to demonstrate an understanding of and maintain confidentiality at all times.
- Understanding of equality and diversity.
- Ability to work on own initiative but within procedural guidelines.
- Ability to prioritise workload and demonstrate good time management skills.
- Flexibility to work between the hours of 8am and 9pm over a 5-6 day rota, which may progress to 7 days, and to cover across localities.
University Hospitals of Leicester NHS Trust is a leading healthcare provider in the UK, committed to delivering high-quality patient care and excellent service. Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals: high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence. We will embed health equality in all we do, taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
We are proud to be a diverse and inclusive organisation, committed to creating a workplace where everyone feels valued, respected, and supported. We offer a competitive and flexible benefits package, including at least 27 days' holiday each year, plus a range of other benefits, including occupational health and counselling services.
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