IT Support Specialist

1 month ago


Northwich, Cheshire, United Kingdom Air IT Full time
Company Overview

Air IT is a dynamic and forward-thinking organization dedicated to delivering exceptional IT support and services to local SMEs across the nation. Our mission is to empower our teams, bring out the best in our people, and deliver unrivalled support, solutions, and services.

Job Description

We are seeking a highly skilled 1st Line Service Desk Engineer to join our team. As a key member of our support team, you will be the first point of contact for our clients' IT-related queries, providing efficient and effective customer service, diagnosing and resolving issues, and ensuring our clients receive top-notch support every step of the way.

Key Responsibilities:
  • Provide stellar customer service to end-users and stakeholders
  • Act as the primary point of contact for technical service requests
  • Keep meticulous records throughout the ticket lifecycle
  • Deliver high-quality first-time fixes with your troubleshooting prowess
  • Escalate complex issues as needed and manage workload to meet SLAs
Required Skills and Qualifications

To thrive in this role, you will need:

  • Previous experience in IT support
  • Exceptional customer service and problem-solving skills
  • Proficiency in the latest Microsoft technologies
  • Strong troubleshooting abilities with Microsoft Office and Windows desktops
  • Knowledge of Active Directory, Group Policy, and DNS, with a passion for learning and development
Benefits

We offer a comprehensive benefits package, including:

  • Hybrid working options for a better work-life balance
  • 25 days annual leave plus bank holidays
  • Ongoing learning and development opportunities
  • Cycle to work scheme and technology vouchers
  • Enhanced family leave
  • Celebration day - an additional day off each year to celebrate an occasion important to you
  • Salary sacrifice pension
  • 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
  • Company social events and competitions
  • Discount and Cashback Scheme
  • Group Income Protection
  • Life Insurance
  • EAP and Virtual GP Service
Estimated Salary: £28,000 - £35,000 per annum (dependent on experience)
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