Customer Service Coordinator

6 days ago

Southampton, Southampton, United Kingdom WH Smith Retail Holdings Limited Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales Assistant. As a Sales Assistant, you will play a key role in delivering exceptional customer service and contributing to the success of our store.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to all customers, ensuring a positive and welcoming experience in our store.
  • Stock Management: Carry out stock replenishment and maintain a tidy and inviting store environment, ensuring all areas are well-stocked and easily accessible to customers.
  • Visual Merchandising: Meet high standards of display and visual merchandising, helping customers find what they're looking for easily and creating an engaging shopping experience.
  • Teamwork: Work collaboratively with colleagues to achieve sales targets and maintain a positive and productive store environment.
What We're Looking For
  • Passion for Customer Service: A genuine passion for delivering exceptional customer service and creating a positive shopping experience.
  • Communication Skills: Confident communication skills, both verbally and written, to effectively interact with customers and colleagues.
  • Results-Oriented: A motivated and results-driven individual who is committed to achieving sales targets and maintaining high standards.
  • Adaptability: The ability to adapt to changing circumstances and priorities, ensuring the smooth operation of the store.
What We Offer

We offer a competitive salary, pension scheme, paid annual leave, and employee discounts. We also provide a range of benefits, including access to our Employee Assistance Programme, which offers support and guidance for physical, mental, and financial wellbeing.

About Us

WHSmith has a rich heritage and a strong presence in airports, hospitals, rail stations, and motorway services. Our aim is to offer our products to everyone on any of life's journeys. We have created partnerships with leading brands, such as M&S and Costa Coffee, to broaden our offering to customers throughout the UK. As a company, we are committed to being an inclusive employer, welcoming and valuing diversity in all its forms.

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