Service Coordinator

2 months ago

Southampton, Southampton, United Kingdom Trane Technologies Full time

At Trane Technologies TM and through our businesses including Trane and Thermo King , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Position Overview:

The Service Coordinator is responsible for providing exceptional customer service and support. This role plays a crucial role in scheduling service technicians' workload and support the coordination of customers' needs and expectations. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational processes.

Key Responsibilities:

Customer and Technician Support:

· A proactive approach on dealing with high volume incoming calls.

· Schedule technician work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.

· Build and maintain strong relationships with customers, acting as a trusted point of contact.

· Collaboration with Service, Sales, and Operations Team: Establish strong communication channels to share key customer insights.

· Ensure invoices are processed timely, within approval and target limits that have been agreed across departments.

· Reporting and Analysis: Generate regular reports on completed invoiced work orders.

· Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.

· Support service technicians and ensure appropriate team cover across regional service desk at peak times.

· Communications with supervisors, technician, and customers on updates and to drive continuous improvement.

Internal Controls and Administration:

· Proven experience in a customer care or service support role.

· Strong knowledge of customer service principles.

· Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences

· Effective communication skills

· Knowledge of processing invoices and Purchase Orders within levels of authority limits

· Analytical thinking and problem-solving abilities.

· Proficiency in using customer service software, and MS Office Suite.

Skills and Capabilities:

· Knowledge of manufacturing industry an advantage

· People and communication skills with a positive mindset

· Able to work with minimal supervision.

· Proficient in using Microsoft Office Suite.

· Knowledge of Inspire systems, however, training can be given.

· Right to Work status confirmed for Country of application.

You can look forward to:

· Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.

· A fast-paced working environment

· An excellent working culture and community

· A structured induction plan with continued learning and development.

· A key role where you can make a direct contribution to our business.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.


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