Guest Services Specialist
7 days ago
We offer a competitive salary of £25,000 - £30,000 per annum, dependent on experience. In addition, you will receive ongoing support, training, and development opportunities, 28 days' holiday, including Bank Holidays, Stakeholder Pension entitlement, and discounted hotel room rates for yourself, friends, and family.
Job Responsibilities:
- Cleaning and servicing guest rooms to the highest standards.
- Handling and storing chemicals in line with hotel regulations and company policies.
- Greeting and acknowledging guests to deliver a great customer experience.
- Notifying Supervisors when service is complete.
- Reporting guest requests and room maintenance requirements.
- Responding to guest complaints and taking action to ensure satisfaction.
- Monitoring and controlling supplies and amenities to minimize waste.
- Ensuring compliance with health and safety regulations.
- Working as part of a team to ensure excellent quality and service.
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