Technical Support Apprentice

5 days ago


StocktononTees County Durham, United Kingdom Baltic Apprenticeships Full time £12,500
About This Role

This exciting opportunity is for an aspiring IT support technician to gain practical experience while completing a Level 3 IT Support Apprenticeship.

You will work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships.

A typical day in this role involves first-line support to resolve users' technical issues.

  • Record and update job tickets within the help desk system.
  • Proactively monitor system trends and roll out remedies across the business.
  • Compliance with IT security protocols and standards.
  • Configuration and maintenance of hardware and software.
  • Monitoring of systems to predict any potentially service-affecting issues.

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