Regional Commercial Leader

7 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CitySprint Full time

About the Role

As a Territory Sales Manager with CitySprint, you will be responsible for delivering exceptional account management to our clients. This involves ensuring consistent and high-quality service, with full commercial responsibility for retention, revenue, and margin performance of a defined portfolio of clients.

Key Responsibilities

  • Nurture and develop a large portfolio valued in excess of £1m of high spending demanding customers through Quarterly and Monthly review Meetings while increasing wallet share.
  • Build and manage pipeline on a short, medium, and long-term basis, generating own leads through LinkedIn, Cold Calls, Referrals to win New Business.
  • High-volume, business-to-business (B2B) sales experience with proven sales success.
  • Consultative selling and closing skills or the aptitude to learn these skills through openness to following a structured sales process.
  • Willingsness to travel and efficiently plan and manage time to achieve weekly KPIs while allowing time for dynamic business needs.
  • Effectively manage escalations and hold relevant teams accountable for delivery of positive customer experience and agreed service levels.
  • Ability to build relationships and work collaboratively across functions.
  • Ability to understand Complex customer requirements and build appropriate Solutions for customers through case studies and knowledge of the courier/logistics industry.
  • Knowledge of and ability to use CRM tools such as Salesforce.
  • Exceptional Contract Negotiation skills.
  • Understanding of Tender/RFI process and comfortable taking ownership of these.
  • Excellent presentation skills and an ability to engage audiences.
  • Ability to effectively collaborate with others to reach mutually agreeable outcomes.
  • Must be able to manage multiple assignments simultaneously and have strong organizational skills.
  • Actively seeks innovative ways to improve processes, products, and client experience.
  • Demonstrates superior judgment and excels at utilizing information to build business case and enact positive change.
  • Understands the hierarchy and culture of customer and supplier organizations and can identify the decision makers and influencers.
  • Demonstrates the capacity to manage changing priorities and ambiguity while remaining calm and controlled.

About CitySprint

CitySprint is a leading provider of courier and logistics services. We are committed to delivering exceptional customer experience and building long-term relationships with our clients.



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