Efficiency and Process Improvement Specialist

7 days ago


London, Greater London, United Kingdom ClearCourse Full time

About Us

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ClearCourse is a dynamic company that offers exciting career opportunities for professionals with expertise in Netsuite. Our company culture values innovation, teamwork, and customer satisfaction.

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Job Description

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We are seeking a skilled Netsuite Support and Development Analyst to join our team. In this role, you will be responsible for managing support-related resources, NetSuite Support Configuration, development of support knowledgebase, SLA reporting, upskilling, and half-yearly customer satisfaction survey.

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Key Responsibilities:

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  • Managing support-related resources, NetSuite Support Configuration, development of support knowledgebase, SLA reporting, upskilling, and half-yearly customer satisfaction survey">
  • Analysis of complex issues to find resolution">
  • Undertake Netsuite customisations, integrations, workflows, and scripts">
  • Migration of acquired businesses, using Ipaas tool, integrating Sales CRM data and building bank integrations when required">
  • Improving, updating, and maintenance of migration blueprints">
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Requirements

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The ideal candidate will have 3+ years of NetSuite experience, including administration and configuration using SuiteBuilder, SuiteFlow, Freemarker, and HTML. They should also have management experience, strong customer service orientation, providing technical advice, guidance, and working to SLAs. Experience in financially driven migrations and integrations, deep understanding of core Finance Processes, experience of testing system enhancements and test management, and experienced developer with iPaaS tool, such as Celigo.

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Salary and Benefits

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We offer a competitive salary of £50,000 per year, plus a range of benefits including life assurance and group income protection, private medical cover with cash plan, enhanced company pension, hybrid-working model with 25 days annual leave + your birthday off, employee wellbeing perks – including Peppy Health, Perkbox, etc... Enhanced maternity, paternity, and adoption pay, generous training budgets and reimbursement for professional memberships.

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Work Schedule and Location

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The working schedule is Monday to Friday, with the opportunity to work from home. The job is based in London, with the opportunity to work remotely.



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