ServiceNow Business System Analyst

3 days ago


Hatfield, Hertfordshire, United Kingdom Computacenter AG & Co. oHG Full time
Job Description

We are looking for a highly skilled ServiceNow Business System Analyst to join our team at Computacenter AG & Co. oHG. The successful candidate will have a strong background in IT service management, with experience in implementing and maintaining ServiceNow instances.

Responsibilities
  • Analyse and deliver enhancement requests to core business systems.
  • Administer a ServiceNow instance, including delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, and updates of existing solutions.
  • Develop and maintain project plans, highlight reports, exceptions reports, and risk & issue logs.
Requirements
  1. A minimum of 3+ years of experience in a similar role, with at least 18 months in IT Service Management.
  2. Experience in administering a ServiceNow instance.
  3. Knowledge of ITIL processes, including Incident Management, Problem Management, Change Management, Release Management, and Configuration Management.
Salary and Benefits

The successful candidate can expect a competitive salary of £60,000 - £70,000 per annum, depending on experience. In addition to a comprehensive benefits package, we offer opportunities for professional growth and development.


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