Business Analyst

16 hours ago


Hatfield, Hertfordshire, United Kingdom Computacenter AG & Co. oHG Full time
About the Role

We are seeking a skilled Business Analyst to join our team at Computacenter AG & Co. oHG, based in the UK. This is an excellent opportunity for a motivated individual to take on a challenging role and contribute to the success of our organisation.

Key Responsibilities
  • Define requirements, processes, and procedures for new modules, components, and applications within our toolset.
  • Participate in workshops to ensure alignment of requirements and solutions across technical and business teams.
  • Collaborate with stakeholders to deliver projects using Agile methodology, writing user stories, performing show & tells, and creating documentation as needed.
  • Produce project plans, highlight reports, exceptions reports, and risk & issue logs when required.
Requirements
  1. 3+ years of experience working in a similar Business Analyst role, with at least 18 months in IT Service Management.
  2. Experience being the business analyst for an application development project delivered to a medium to large size company.
  3. Administration experience of a ServiceNow instance, including delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, and updates of existing solutions.
  4. An understanding of Incident management, problem management, change management, release management, and configuration management as it relates to ITIL.
  5. Experience implementing systems using Agile/Scrum methodology and the Systems Development Life Cycle processing, including requirements analysis and systems design.
  6. Ability to write high-quality requirements documents, test plans, project plans, user guides, highlight reports, and release notes.
  7. Hands-on application functionality testing and designing business processes, performing requirements analysis, and running requirements workshops.
  8. Taking ownership of technical and business issues.

Estimated Salary: £45,000 - £60,000 per annum, depending on experience and qualifications. Benefits include a competitive salary, generous holiday entitlement, and opportunities for career growth and professional development. The role requires 37.5 hours per week and is a permanent position.



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