Business Analyst
16 hours ago
We are seeking a skilled Business Analyst to join our team at Computacenter AG & Co. oHG, based in the UK. This is an excellent opportunity for a motivated individual to take on a challenging role and contribute to the success of our organisation.
Key Responsibilities- Define requirements, processes, and procedures for new modules, components, and applications within our toolset.
- Participate in workshops to ensure alignment of requirements and solutions across technical and business teams.
- Collaborate with stakeholders to deliver projects using Agile methodology, writing user stories, performing show & tells, and creating documentation as needed.
- Produce project plans, highlight reports, exceptions reports, and risk & issue logs when required.
- 3+ years of experience working in a similar Business Analyst role, with at least 18 months in IT Service Management.
- Experience being the business analyst for an application development project delivered to a medium to large size company.
- Administration experience of a ServiceNow instance, including delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, and updates of existing solutions.
- An understanding of Incident management, problem management, change management, release management, and configuration management as it relates to ITIL.
- Experience implementing systems using Agile/Scrum methodology and the Systems Development Life Cycle processing, including requirements analysis and systems design.
- Ability to write high-quality requirements documents, test plans, project plans, user guides, highlight reports, and release notes.
- Hands-on application functionality testing and designing business processes, performing requirements analysis, and running requirements workshops.
- Taking ownership of technical and business issues.
Estimated Salary: £45,000 - £60,000 per annum, depending on experience and qualifications. Benefits include a competitive salary, generous holiday entitlement, and opportunities for career growth and professional development. The role requires 37.5 hours per week and is a permanent position.
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