Housing Officer

2 weeks ago


Leicester, Leicester, United Kingdom Serco Full time
{"title": "Housing Officer", "description": "Job Summary

We are seeking a skilled Housing Officer to join our team at Serco. As a Housing Officer, you will be responsible for ensuring compliance with the Asylum Accommodation and Support Services Contract (AASC) and company policies. You will work closely with staff, service users, landlords, external agencies, and partners to provide high-quality accommodation and support services.

Key Responsibilities
  • Complete monthly inspections of properties within your allocated portfolio.
  • Manage on-boarding and withdrawal of properties within your portfolio.
  • Respond to customer complaints and resolve issues in a timely manner.
  • Collaborate with colleagues to ensure compliance with company policies and procedures.
Requirements
  • Valid UK driving license.
  • Ability to work independently and as part of a team.
  • Excellent communication and problem-solving skills.
  • Ability to work flexible hours, including on-call shifts.
What We Offer
  • Pension scheme.
  • Employee Assistance Programme.
  • Discounts on mobile phone plans and leisure centre memberships.
  • A company passionate about diversity and inclusion.

At Serco, we value our employees and offer a range of benefits to support their well-being and career development. We are committed to building a diverse and inclusive organization that supports the needs of all employees.

", "company": "Serco", "location": "Midlands and East of England"}

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