Service Delivery Expert
1 day ago
We are seeking a highly skilled Customer Service Officer to join our team in Perth's CBD office. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service to our customers.
About the Role- Provide expert customer support and advice through various corporate systems to meet agreed service level targets.
- Process customer contacts efficiently, handling general and specialized queries, and escalating where necessary.
- Contribute to continuous improvement and innovation within the team, sharing technical knowledge and information.
- Develop and improve personal effectiveness, planning and implementing daily and weekly work allocations.
- Ensure end-to-end management of assigned tasks, including issue escalation outside of process.
- Maintain up-to-date knowledge to take and respond to fault calls when required.
- Follow defined business processes for administering customer queries and documenting variations to procedures.
- WA Certificate of Education or equivalent.
- At least 3 years' experience in a front-line, high-volume customer service environment.
- Competency in digital systems and technology, including MS Office suite (Outlook, Word, Excel) and internet browser.
- Demonstrated ability to adapt to and support customer service objectives, communication, interpersonal, and teamwork skills.
- Good written and verbal communication skills, with the ability to achieve competency in using workplace web-based applications.
- A competitive salary of $65,000 - $85,000 per annum, plus 11% superannuation.
- Flexible work arrangements, including part-time work, flexible hours, and remote work options.
- Professional development opportunities, including training initiatives and study assistance.
- An award-winning employee recognition and benefits program.
- Access to five Employee Network Groups, celebrating and communicating diversity and inclusion.
- The opportunity to purchase additional leave and access to salary packaging, social club activities, and discounted health insurance and gym membership.
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Service Delivery Director
4 weeks ago
Bristol, Bristol, United Kingdom Civil Service Jobs Full timeThe Director of Service Management is responsible for leading multi-disciplinary teams delivering end-to-end services for 12,000 people. The role involves ensuring an operationally excellent approach, harnessing best practices from comparable organizations, and mature the Business Services Portal to provide a single point of entry for queries.The Director...
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Engineering Project Manager
4 weeks ago
Bristol, Bristol, United Kingdom Submarine Delivery Agency Full timeAbout the RoleWe are seeking an experienced Engineering Project Manager to join our team at the Submarine Delivery Agency. As a key member of our team, you will be responsible for managing the delivery of all engineering aspects in your area of responsibility.Key ResponsibilitiesManage the delivery of all engineering aspects in area of responsibility as...
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Service Delivery Excellence Lead
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Logistics Delivery Expert
3 days ago
Bristol, Bristol, United Kingdom DX Group Full timeJob OverviewWe are seeking a skilled Logistics Delivery Expert to join our team in Bristol, UK. As a key member of our delivery operations, you will be responsible for ensuring timely and safe transportation of customers' products.Key ResponsibilitiesRepresent DX professionally at all times, maintaining exceptional customer service standards.Drive vehicles...
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Civil Engineer
4 weeks ago
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Service Delivery Manager
4 weeks ago
Bristol, Bristol, United Kingdom Bristol City Council Full timeJob OpportunityFull Time, PermanentContribute to a New Approach in BristolIn Bristol, we are implementing a clear vision for Adult Social Care. Due to the career progression of the current post holder, we are seeking a talented Service Manager to lead our Strategic Safeguarding, DoLS, and Transitions services.Key ResponsibilitiesDrive personalisation to...
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Service Delivery Manager
3 weeks ago
Bristol, Bristol, United Kingdom PA Consulting Full timeJob Description: Are you a skilled Service Delivery Manager looking to take your career to the next level? We're seeking an experienced professional to join our team at PA Consulting, where you'll have the opportunity to work on exciting projects and develop your skills in a dynamic and supportive environment. As a Service Delivery Manager, you'll be...
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Service Delivery Expert
4 weeks ago
Bristol, Bristol, United Kingdom Listers Full timeJob DescriptionWe are seeking a highly skilled Service Manager to join our team at Listers Toyota Dealership in Bristol, Pathway.The successful candidate will be responsible for leading our service team to deliver exceptional customer experiences and drive business growth.The hours of work are Monday - Friday, 8.30am - 6pm as well as working Saturdays on a...
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Cybersecurity Specialist
4 weeks ago
Bristol, Bristol, United Kingdom Expert Employment Full timeJob Title: Network Security EngineerJob Summary:We are seeking a highly skilled Network Security Engineer to join our team at Expert Employment. As a Network Security Engineer, you will be responsible for securing security classification approval or accreditation for simulation and synthetic virtual training products.Key Responsibilities:Achieve security...
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Cost Manager
4 weeks ago
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Tax and Succession Law Expert
3 weeks ago
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Digital Services Expert
2 weeks ago
Bristol, Bristol, United Kingdom OKB KONE plc Full timeA key role within OKB KONE plc, the Digital Services Expert contributes to the development and optimization of the company's digital offerings. The position is pivotal in ensuring the implementation of efficient solutions for customers through smart technology and data-driven innovations.The expert provides technical support for various KONE digital...
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Class 2 Delivery Driver
4 weeks ago
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LGV Driver Apprentice
4 weeks ago
Bristol, Bristol, United Kingdom Currys Full timeRole Overview:As a Commercial Delivery Expert at Currys, you will be responsible for delivering exceptional customer service while navigating the roads of Bristol. With a 45-hour contract and a 5-over-8 pattern, you will have the flexibility to balance your work and personal life.Our 7.5T Apprentice Driver Programme is designed to equip you with the skills...
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Building Surveyor
4 weeks ago
Bristol, Bristol, United Kingdom AtkinsRéalis Full timeJob Title: Building Surveyor - Project Delivery ExpertAtkinsRéalis is seeking a highly skilled Building Surveyor to join our Project & Programme Services team. As a Building Surveyor - Project Delivery Expert, you will be responsible for managing client relationships, handling technical and legal issues, and working on engaging, varied projects across...
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Heavy and Bulky Delivery Driver
3 weeks ago
Bristol, Bristol, United Kingdom Go Service Solutions Full timeHeavy and Bulky Delivery Driver OpportunityWe are seeking reliable and flexible self-employed van drivers to join our team at Go Service Solutions, a leading logistics company.As a Heavy and Bulky Delivery Driver, you will be responsible for delivering and installing white goods, furniture, gym equipment, TVs, and other bulky items to clients across the...
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IT Service Delivery Manager
4 weeks ago
Bristol, Bristol, United Kingdom Diligenta Full timeIT Service Delivery ManagerDiligenta is a leading provider of life and pensions administration services. We're seeking a highly motivated IT Service Delivery Manager to oversee the delivery of IT services across multiple clients. The successful candidate will ensure high levels of customer satisfaction and operational efficiency, managing service...
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IT Service Delivery Manager
4 weeks ago
Bristol, Bristol, United Kingdom Diligenta Full timeIT Service Delivery ManagerDiligenta is a leading provider of life and pensions administration services. We are seeking a highly motivated IT Service Delivery Manager to oversee the delivery of IT services across multiple clients. The successful candidate will be responsible for ensuring high levels of customer satisfaction and operational efficiency. Key...
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Service Delivery Manager
4 weeks ago
Bristol, Bristol, United Kingdom TwinStream Full timeContract (outside of IR35)TwinStream is a business that provides technical excellence and exceptional service to its clients. We are seeking a Service Delivery Manager to manage the provision of an early-life Cross Domain Service for a Government customer.The Service Delivery Manager will be responsible for the day-to-day management of the service, working...
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Nuclear Mechanical Engineer
4 weeks ago
Bristol, Bristol, United Kingdom oilandgas Full timeNuclear Mechanical Engineer - Project Delivery ExpertEmpowering Innovation in Nuclear Energy: Join AECOM's Vision for a Sustainable FutureAt AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's...