Service Delivery Expert

1 day ago


Bristol, Bristol, United Kingdom Western Power Full time
Unlock a Rewarding Career with Western Power

We are seeking a highly skilled Customer Service Officer to join our team in Perth's CBD office. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service to our customers.

About the Role
  • Provide expert customer support and advice through various corporate systems to meet agreed service level targets.
  • Process customer contacts efficiently, handling general and specialized queries, and escalating where necessary.
  • Contribute to continuous improvement and innovation within the team, sharing technical knowledge and information.
  • Develop and improve personal effectiveness, planning and implementing daily and weekly work allocations.
  • Ensure end-to-end management of assigned tasks, including issue escalation outside of process.
  • Maintain up-to-date knowledge to take and respond to fault calls when required.
  • Follow defined business processes for administering customer queries and documenting variations to procedures.
Key Requirements
  • WA Certificate of Education or equivalent.
  • At least 3 years' experience in a front-line, high-volume customer service environment.
  • Competency in digital systems and technology, including MS Office suite (Outlook, Word, Excel) and internet browser.
  • Demonstrated ability to adapt to and support customer service objectives, communication, interpersonal, and teamwork skills.
  • Good written and verbal communication skills, with the ability to achieve competency in using workplace web-based applications.
What We Offer
  • A competitive salary of $65,000 - $85,000 per annum, plus 11% superannuation.
  • Flexible work arrangements, including part-time work, flexible hours, and remote work options.
  • Professional development opportunities, including training initiatives and study assistance.
  • An award-winning employee recognition and benefits program.
  • Access to five Employee Network Groups, celebrating and communicating diversity and inclusion.
  • The opportunity to purchase additional leave and access to salary packaging, social club activities, and discounted health insurance and gym membership.


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