Warehouse Operations Manager

2 weeks ago

Chelmsford, Essex, United Kingdom Glen Callum Associates Full time
Job Title: Warehouse Operations Manager

We are seeking an experienced and dynamic Warehouse Operations Manager to oversee and execute daily activities in either Inbound (receiving, put away/replenishment) or Outbound (pick, pack, and ship) operations within our Branch / Distribution site.

This role is responsible for ensuring that customer orders are fulfilled accurately and on time while maintaining a safe and productive work environment.

The ideal candidate will have a strong background in warehouse management, with experience in staffing, training, and leading a team to meet productivity goals.

Key Responsibilities:

  • Oversee and manage daily Branch / Warehouse operations, ensuring smooth workflow across Inbound and Outbound processes.
  • Assist in staffing, training, and lead the team to meet productivity goals.
  • Ensure adherence to Health and Safety regulations, providing a safe working environment for all staff.
  • Maintain customer satisfaction through same-day shipment of customer orders, ensuring accuracy and proper packaging using internal or freight forwarders.
  • Lead the service desk team in organizing and prioritizing customer jobs.
  • Monitor warehouse Key Performance Indicators (KPIs) and ensure all metrics are met or exceeded.
  • Oversee the site's compliance with Health & Safety Regulations and ensure all team members are properly trained and certified for equipment use.
  • Coordinate and direct quarterly physical stock takes, ensuring accurate data input and record keeping.
  • Investigate supplier performance issues, working with the Procurement team to implement corrective actions.
  • Functional knowledge of Warehouse Management Systems (WMS) and Microsoft Operating Systems.
  • Experience in change management and digital transformation is essential.
  • Understanding of Process Improvement methodologies such as Six Sigma is a benefit.
  • Ability to identify challenges and develop practical solutions to meet business goals.

Apply in Confidence

To apply for this role, please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Rob directly on 07398 204832.

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