Store Operations Manager

6 days ago


Chelmsford, Essex, United Kingdom Mountain Warehouse Full time

About the Role

As a Team Leader at Mountain Warehouse, you will play a key role in supporting the management team with the everyday running of a busy store and team. Your responsibilities will include:

  • Leading and motivating your team to achieve sales targets and provide excellent customer service
  • Delivering great customer experiences and ensuring a positive store environment
  • Encouraging the team to hit their Key Performance Indicators (KPIs) and maintaining high company standards
  • Visual merchandising and maintaining a visually appealing store
  • Being a Brand Ambassador and promoting the company's values and products

About You

We are looking for someone with:

  • Previous supervisory or team leader experience
  • Ability to motivate and lead a team
  • Good organizational skills and attention to detail
  • A passion for selling and customer engagement
  • An interest in visual merchandising and store operations
  • Clothing experience is desirable but not essential
  • Passion, enthusiasm, and a hands-on attitude

Why Work with Us?

At Mountain Warehouse, we are a leading outdoor retailer with a global presence and a commitment to sustainability. We offer a range of benefits, including:

  • 50% Employee Discount across 3 brands
  • Monthly bonus scheme
  • Twice-yearly uniform allowance
  • 20 days annual leave, plus Bank Holidays, pro-rata to your contract
  • Auto-enrolment Pension scheme
  • Employee Referral Incentive
  • Employee Assistance Programme
  • Cycle to Work scheme
  • Development and progression within a fast-paced and stable environment
  • Colleague hardship scheme
  • Online learning portal, accessible to all team members


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