Debt Recovery Professional

3 weeks ago


Norwich, Norfolk, United Kingdom Clarion Housing Full time
Position Summary
We are looking for an experienced Debt Recovery Professional to join our team, bringing expertise in income collection and account management. As a Debt Recovery Professional, you will be responsible for overseeing the entire income collection and arrears process, closely monitoring housing debt and guiding customers through the recovery journey until a resolution is reached. Your goal will be to implement effective recovery actions, aiming to reduce both the level of arrears and customer stress, while striving to meet annual targets.

Responsibilities
Your main responsibilities as a Debt Recovery Professional will include:
  1. Oversight of income collection and arrears processes, ensuring compliance with established policies and procedures.
  2. Development of strategic plans to address potential arrears issues and prevent further escalation.
  3. Collaboration with internal teams to resolve any obstacles that may arise during the recovery process.


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