Retail Excellence Manager

1 day ago


Poole, Poole, United Kingdom Dolphin Shopping Centre Full time
Drive Retail Excellence in Dolphin Shopping Centre

As a Customer Experience Leader with Virgin Media O2, you will play a pivotal role in driving retail excellence across our stores. With a team of 5-15 employees, your responsibility is to bring our core values to life through leading, coaching and inspiring your team.

Your primary goal is to create a high-performing, motivated and engaged team that delivers exceptional customer experiences. You will empower your team members to have great conversations with customers, helping them buy more easily. This requires monitoring daily store activity/targets, delivering regular briefings and key business information to the team, and managing individual performance through coaching sessions and reviews.

You will also be responsible for ensuring the store adheres to compliance requirements, such as store standards, Health & Safety, cash management, security and stock management. Additionally, you will work with your team to maintain a high standard of store appearance and take pride in where you work.

Key Responsibilities
  • Empower team members to deliver exceptional customer experiences
  • Monitor daily store activity/targets and deliver regular briefings
  • Manage individual performance through coaching and reviews
  • Maintain store compliance with relevant regulations
  • Work with the team to maintain a high standard of store appearance

Competitive Salary: £40,000 - £50,000 per annum

Benefits:

  • 24 days holiday + birthday day off
  • Fantastic induction programme
  • Learning and Development support
  • Flexible benefits package
  • O2 Refresh Staff Deals for mobile, tablet and smart watch
  • Discounted Virgin Media bundles
  • Friends & Family deals across both O2 and Virgin Media


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