Retail Excellence Lead

3 weeks ago


Poole, Poole, United Kingdom Dolphin Shopping Centre Full time

We are seeking a Retail Excellence Lead to join our team at Dolphin Shopping Centre. As a key member of our retail team, you will be responsible for driving retail excellence and creating a high-performing team. With 5-15 employees reporting to you, your primary objective is to lead by example, inspiring your team to deliver exceptional customer experiences. The ideal candidate has experience working in fast-paced environments, can work towards targets and deadlines, and possesses strong leadership and coaching skills.

The responsibilities of this role include monitoring daily store activity and targets, managing individual performance through regular reviews and coaching sessions, and ensuring the store adheres to key compliance requirements. You will also need to deputise for the Store Manager when required. If you are passionate about retail excellence and leading a motivated team, we encourage you to apply.

A salary of £35,000 - £40,000 per annum is available for this position, depending on experience. In addition to a competitive salary, you will receive 24 days' holiday plus an extra day to celebrate your birthday, a fantastic induction programme, learning and development support, flexible benefits, and exclusive discounts through My Extras.



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