Client Relationship Manager
21 hours ago
About the Role:
We are seeking an experienced Client Relationship Manager to join our team at Prime Appointments in Chelmsford. As a key member of our sales team, you will be responsible for managing and growing a portfolio of accounts, building strong relationships with customers, and identifying opportunities for repeat business.
Key Responsibilities:
- Manage and grow a portfolio of accounts
- Retain existing customers and identify opportunities for repeat business
- Work closely with the Key Account Manager and Sales Support team to ensure a smooth transaction process for clients
- Participate in campaigns designed by the senior sales team
- Develop and implement pricing strategies and stay up to date on market trends and competitor analysis to maximise profitability
- Handle incoming enquiries, quotes, and order processing, ensuring that sales opportunities are captured and converted into sales
- Maintain up-to-date knowledge of company products and industry trends
- Monitor website products and pricing to ensure the web sites are always up to date
- Meet or exceed service level agreements set by management
- Logging all customer interactions onto to the CRM
Requirements:
- Previous sales and account management experience
- Self-motivated
- Ability to upsell opportunities from sales orders to drive additional revenue
- Proficiency in CRM systems (e.g. HubSpot, Salesforce) is desirable, knowledge of NetSuite would be beneficial (full training provided)
- Excellent communication skills
- Adaptable and able to thrive in a fast-paced environment
- Willingness to learn and evolve with the role as the company grows
- A valid UK driving license and passport may occasionally require travel to events
What We Offer:
- 23 days holiday + your birthday off
- Yearly Group Profit Bonus
- Agile Working
- Salary Sacrifice Car Scheme
- Company Pension
- Employee Assistance Programme
- Free Parking on site
- Paid Christmas & Summer Events
- Quarterly Social events
Estimated Salary: £30,000 - £45,000 per annum (OTE), depending on experience.
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