Order Management Specialist

1 month ago


Iver, Buckinghamshire, United Kingdom Trinity Resource Solutions Full time

Trinity Resource Solutions is seeking a skilled Order Management Specialist to join our team. As a key member of our supply chain team, you will be responsible for proactively managing customer accounts and ensuring the best possible customer service.

Key Responsibilities:

  • To manage the end-to-end order processing for customers, updating the SAP system accordingly and disseminating information to relevant parties.
  • To liaise with the Sales Team and Head office on all matters regarding orders placed and answering queries.
  • Action all shipping advices for deliveries promptly and accurately.
  • Make delivery bookings with relevant customers and monitor bookings made by Freight agents in line with customer requested delivery dates.
  • Updating cancellations and amendments. Adding booking details and shipment information.
  • Raising and distributing the sales invoices for FOB, CIF & DDP customers. Ensure all shipping documentation and sales invoices are filed appropriately.
  • Challenge existing processes, recommending improvements, and implementing innovative improvements of operations processes, SAP system and tools that accelerate business impact.
  • Develop and monitor performance indicators.
  • Provide general administrative support to the team and the company as required.
  • Perform other similar duties when requested by the Supply Chain Manager or other managers.

Ideally, you will have at least two years of sales support experience in a distribution or similar environment, preferably gained in a business with an import/export element. Knowledge of supply chain processes would be desirable. Good knowledge of SAP, Advanced Excel, and experience in driving process improvement.

Requirements:

In order to achieve the top salary for this role, you must have the following experience:

  • Excellent communicator to all levels with a strong customer service attitude;
  • Organised with excellent attention to detail;
  • Able to work on own initiative and function as a team member helping and supporting colleagues as required;
  • Able to work in a pressurised environment where peaks of work occur with an ability to meet tight deadlines;
  • Proactive, quick and willing to learn;
  • Good knowledge of Microsoft Excel and SAP software system;
  • Ability to adapt to changing situations;
  • Target driven.

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