Hotel Operations Coordinator

2 days ago


Bournemouth, Bournemouth, United Kingdom CV-Library Full time
Guest Experience Manager

About the Role:
We are seeking a seasoned Guest Experience Manager to oversee the daily operations of our luxurious grade 2 listed hotel in Bournemouth, Dorset. The successful candidate will be responsible for creating memorable experiences for our guests and leading a team of staff to deliver exceptional service.

Salary: £29,328 per annum + Gratuities

Key Responsibilities:
- Design and implement initiatives to enhance guest satisfaction and loyalty
- Train and develop staff to deliver exceptional service
- Collaborate with chefs, housekeeping, and other departments to achieve common goals
- Monitor and manage inventory, supplies, and equipment to maintain high standards

Requirements:
- Previous experience in luxury hotel management or a related field
- Excellent leadership, communication, and problem-solving skills
- Ability to work independently and as part of a team
- Familiarity with fine wines and ability to make recommendations

Benefits:
- Competitive salary package including clothing allowance and complimentary food on duty
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment

Estimated Salary Range: £28,000 - £32,000 per annum

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