Technical Services Specialist
6 days ago
Job Summary:
Telefonica Tech is seeking a highly skilled Technical Services Analyst to provide exceptional customer service and technical support to our customers. As the first point of contact, you will be responsible for answering calls, responding to customer queries, and logging tickets in a timely and accurate manner.
Key Responsibilities:
- Provide technical support to customers via various channels, including our customer portal
- Log tickets accurately, with a high level of detail on the ticket management system
- Carry out basic incident resolution (first time fixes) where possible
- Proactively deal with customer queries and concerns
- Maintain a positive attitude and a high level of customer service at all times
Requirements:
- Excellent customer service skills and a strong ability to communicate effectively
- Excellent written and verbal communication skills
- Interest in technology and a willingness to learn
- Experience of the Microsoft Office suite
We're looking for someone who:
- Is passionate about delivering exceptional customer service
- Has a strong technical aptitude and is able to troubleshoot issues
- Is able to work in a fast-paced environment and prioritize tasks effectively
About Telefonica Tech:
We're a leading technology company that values innovation and customer satisfaction. We're committed to providing our customers with the best possible experience, and we're looking for talented individuals like you to join our team.
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