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Resident Liaison Officer

2 months ago

Barnet, Greater London, United Kingdom Daniel Owen Ltd Full time
Daniel Owen Ltd is seeking a highly skilled Resident Liaison Officer to join our team. As a key member of our project team, you will be responsible for delivering exceptional customer service and administrative support. Your primary focus will be on liaising with a diverse customer base, resolving complaints in a timely and professional manner, and ensuring that all agreed targets are met within your service area. To succeed in this role, you will need to possess excellent customer service experience, ideally within a social housing environment, and have the ability to establish and maintain effective customer relationships. You will also need to be well-organized, with excellent verbal and written communication skills, and be IT literate. If you are a motivated and customer-focused individual who is passionate about delivering high-quality service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Deliver exceptional customer service and administrative support to our project team
* Liaise with a diverse customer base, resolving complaints in a timely and professional manner
* Ensure that all agreed targets are met within your service area
* Establish and maintain effective customer relationships
* Provide administrative support to the project team

Requirements:

* Excellent customer service experience, ideally within a social housing environment
* Ability to establish and maintain effective customer relationships
* Well-organized, with excellent verbal and written communication skills
* IT literate

What We Offer:

* Competitive hourly rate
* Opportunity to work with a dynamic and customer-focused team
* Professional development and training opportunities

If you are a motivated and customer-focused individual who is passionate about delivering high-quality service, we encourage you to apply for this exciting opportunity.