Retail Store Manager

2 hours ago

Castle Donington, Leicestershire, United Kingdom ScS - Sofa Carpet Specialist Full time
About the Role

We are seeking a highly motivated and experienced Retail Deputy Store Manager to join our team in Hull. As a key member of our retail sales team, you will be responsible for supporting the Store Manager in driving store performance and leading the team in their absence.

Key Responsibilities
  • Lead by example and role model ScS company values and behaviours to inspire the team to perform at their best.
  • Continuously coach and develop colleagues' performance through regular performance reviews.
  • Ensure expert knowledge throughout the store team on ScS Furniture, holding regular training sessions on all products and services.
  • Support the recruitment, onboarding, management, and development of the team.
  • Drive performance, deliver targets, KPIs, and maximise sales opportunities in line with the store business plan and business priorities.
  • Support colleagues with customer orders and finance applications.
  • Deliver exceptional customer service to drive business growth through customer loyalty, referrals, and 5-star customer reviews.
  • Identify opportunities to improve the operational running of the store.
  • Maintain the store's presentation to a high standard to ensure it is set up for success.
What We're Looking For
  • Enthusiasm and passion to drive the business forward and personally succeed.
  • Customer focus with a passion for delivering first-class customer service.
  • Excellent communication and interpersonal skills.
  • The ability to drive performance and manage difficult conversations when needed.
  • A desire to learn, grow, and progress.
  • Inquisitive, ever-questioning, and ever-improving.
  • Friendly, flexible, reliable, honest, and a strong work ethic.
  • A real people person – the ability to build strong relationships with your team, customers, colleagues, and leadership team.
What's in It for You?
  • A basic salary of £, with a realistic OTE of £, per year.
  • Competitions and incentives – recent holiday incentives include a Virgin Cruise around Miami and the Bahamas and trips to New York, Dubai, and Italy.
  • Days holidays including bank holidays.
  • Employee benefits platform – access to s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback, and more
  • Colleague Discount.
  • Career progression.
  • Long service awards.
  • Enhanced Maternity, Paternity, and Adoption Leave.
  • Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics.
  • Medicash – low-cost health plans.
  • Virtual GP – Access to a GP service /7.
  • Salary finance scheme.
  • Pension Scheme.
  • Death in Service.
  • Life assurance.
About ScS

We are one of the UK's leading sofa specialists, and you can find us on numerous retail parks all over the country. We have over retail stores, serviced by 9 distribution centres, a Digital Hub based in Coventry, and a support centre based in Sunderland. For over a century, ScS has been providing customers with an excellent customer experience, selling beautiful products with outstanding value, quality, and choice. Our primary product focus is helping customers create the home they'll love, and that's where you come in…

We are committed to fostering an inclusive and equitable workplace where everyone feels valued and respected. We believe that diversity in our workforce strengthens our company, sparks innovation, and drives success. We welcome applications from individuals of all backgrounds, including but not limited to race, ethnicity, gender, age, religion, disability, sexual orientation, and veteran status. Our aim is to create a supportive environment where every team member has the opportunity to reach their full potential and contribute to our shared goals. If you share our passion for equality and diversity and want to be part of a team that values your unique contributions, we encourage you to apply and join us on our mission to make a difference.

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