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Internal Sales Representative
2 months ago
Andrews Recruitment Group is a leading recruitment agency specializing in the security industry. With over 60 years of experience, our company has established a strong presence in the market, with products sold in over 90 countries worldwide through an extensive network of technical and sales teams. Our group turnover exceeds $160 million, with a workforce of over 850 employees. Established in the UK for over 20 years, we employ over 100 people.
Job SummaryAs a member of our Internal Sales Team, you will be responsible for providing exceptional customer service support. You will be a great team player and an excellent communicator, supporting internal and external customers by supplying specific quotations and assisting the external sales teams. The overall focus is to provide excellent customer service at all times and to exceed our customers' expectations. You will receive continuous training on our product range to support you in building system quotations and addressing all customer inquiries.
Main Responsibilities- Commitment to Providing First-Class Customer Service: Handle daily requests, including quotes, queries, and calls.
- Quote Chasing Support: Initiate in the new year.
- Meeting Creation: Schedule meetings for Business Development Managers (BDMs) using dormant customer data on SAP/NSI Register.
- Customer Outreach: Cold/Warm calling existing customers, managing pipelines, and arranging meetings for BDMs.
- Post-Meeting Follow-ups: Collaborate with BDMs to advise on action follow-ups after meetings.
- Data Accuracy: Maintain high standards of data accuracy.
- Departmental Targets: Work with colleagues to achieve departmental targets.
- Product Knowledge: Stay updated on the complete product range.
- Quotation Creation: Use the CRM system SAP to create specific quotations.
- Design Panels: Use MS Visio to design panel templates for customer approval.
- Deadline Management: Ability to work to tight deadlines with multiple stakeholder demands.
- Customer Service KPIs: Meet and exceed Customer Service KPIs.
- Field Experience: Participate in distribution site visits and days out with BDMs and prospect hunting.
Skills and Experience:
- Experience in a customer-facing role.
- Strong communication skills.
- Customer focus.
- Effective time management.
- Attention to detail.
- Self-confidence.
- Enthusiasm and willingness to learn.
Benefits:
- Competitive salary, OTE, and annual leave allowance.
- Christmas shutdown.
- Modern working environment.
- Training and development opportunities.
- Yearly events calendar, including charity events and health and wellbeing days.
- Life assurance.
- Treat days/daily fresh fruit.
- 24/7 employee assistance program.
- Employee health and wellbeing portal.
- Company social events.
- Bonus schemes.
