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Customer Service Coordinator for Consumer Health Products

1 month ago

Maidenhead, Windsor and Maidenhead, United Kingdom Karo Healthcare Full time

Karo Healthcare is a dynamic and growing company dedicated to empowering people to make informed health decisions. With a wide-ranging portfolio across seven categories, we own and sell over 100 brands in about 90 countries. Our core belief drives our growth strategy, blending organic expansion and M&A.

We're currently seeking a Junior Customer Support Specialist for our office in Maidenhead. This role will play a crucial part in ensuring exceptional customer experiences and resolving issues efficiently.

Key Responsibilities
  • Log and track customer complaints, ensuring timely resolution and maintaining high satisfaction rates.
  • Manage the complaints inbox, respond to customer queries, and follow up as necessary.
  • Resolve customer inquiries via Amazon Seller Central for multiple brands.
  • Oversee customer service interactions on TikTok for one of our brands, engaging with customers professionally and promptly.
  • Handle negative review management for multiple brands on Amazon, addressing concerns and improving customer satisfaction.
  • Respond to social media comments and inquiries for one of our brands, maintaining a positive brand voice.
  • Collaborate with internal teams to escalate and resolve complex customer issues.
Requirements
  • Proven experience in customer service or support-related roles.
  • Strong familiarity with Gorgias and Shopify, with experience preferred.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple brands and tasks simultaneously.
  • Strong problem-solving skills and a customer-first attitude.
What We Offer
  • A competitive salary package (£35,000 - £40,000 per annum).
  • Flexible schedule and life-work balance.
  • Responsibility for exciting projects impacting customers and the industry.
  • A diverse and inclusive work environment.

Karo Healthcare values diversity and inclusivity, welcoming qualified candidates from all backgrounds. Estimated Salary: £35,000 - £40,000 per annum.