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Field Operations Manager
2 months ago
We are seeking a highly skilled and experienced Field Operations Manager to join our team at Car Benefit Solutions. As a key member of our operations team, you will be responsible for ensuring the successful implementation, operation, and review of our schemes.
Key Responsibilities- Manage customer relationships and deliver exceptional customer experiences across various profiles.
- Grow, retain, and maintain effective customer relationships to drive improvements in products, systems, and services.
- Collaborate with customers, clients, and internal teams to identify and resolve issues for improved products, services, and customer experience.
- Stay informed about external developments and threats to our scheme solutions.
- Take responsibility for customer needs and create presentations, analysis, and reporting for engagement and scheme compliance.
- Build strong customer relationships to drive improvements in products, systems, and services.
- Drive and take accountability for change requests, continuously improving customer satisfaction and loyalty in relation to our products and people.
- Actively engage in project work, collaborating with the development team to evolve systems and processes.
- Contribute to and maintain scheme materials, operational guides, and reporting documentation in consultation with Compliance and Technical Managers.
- Manage customer needs related to scheme compliance and audits.
- Provide accurate reporting and analysis to add value to the customer, our company, the manufacturer, and third-party relationships.
- Provide supporting documents, reports, and technical guidance on legislation and compliance, with support from the Compliance and Technical Managers.
- Produce customer updates on a weekly and monthly basis for the Operations Team Manager/Head of Department/Board of Directors.
- Review, identify, document, and make recommendations for scheme efficiencies/improvements.
- Previous experience in an account management role.
- Ability to understand, articulate, document, and deliver against customer and commercial needs.
- Strong and effective analytical, verbal, and written communication skills at all levels.
- Good IT, Excel, and MS Office skills.
- Meticulous organization skills.
- Commercial and financial understanding.
- Assimilation of data to manage key accounts effectively.
- Ability to work in line with our company's Core Values of pride, integrity, accountability, continuous improvement, and enjoyment.
