Regional Field Service Operations Manager

3 weeks ago

england, United Kingdom Olympus UK & Ireland Full time

Olympus is a global leader in the medical device and technology industry. For more than 100 years, we have focused on making people's lives healthier, safer, and more fulfilling. Our products and solutions help to diagnose, prevent, and treat illnesses, further scientific research and keep people safe.”


Are you ready to take an exciting step forward in your career with a global med-tech organisation, dedicated to making people’s lives healthier, safer, and more fulfilling?


We have an exciting opportunity to join in the position of Regional Field Service Operations Manager to join the company ( National role)


This post is accountable for the leadership of a Regional Field Service team responsible for the delivery of engineering support to maximise customer equipment uptime and profitability in line with Company KPIs.


Key Result Areas


  • Report any potential safety risks, hazards, or instances of non-compliance and actively participate in initiatives aimed at improving patient safety and regulatory compliance.
  • Facilitate a positive customer experience by managing service delivery concerns, resolving issues that may arise by identifying problems and finding resources to drive Improvement in Customer Satisfaction for the Business area
  • Maintain the highest quality standards throughout Field Services in line with QA/RA metrics


Key responsibilities


  • Lead and develop a regional field service team to maximise service delivery improvements, customer equipment uptime and profitability in line with Company KPIs.
  • Provide monthly performance reviews, identifying individual goals and objectives to coach and develop a regional field Service team.
  • Ensure the delivery of Planned Preventative Maintenance schedules in the geographical region in compliance with contractual requirements.
  • Manage the installation of new and loan equipment promptly to maintain customer uptime and company revenue recognition in line with KPIs.
  • Ensure the timely completion customer of concerns in the geographical region, in line with quality objectives and regulatory requirements.
  • Compile routine field assessments to ensure compliance with Regulatory and Business Quality Assurance frameworks.
  • Forecast and manage the training requirement for the field service team to ensure maximum productivity
  • Recruit and induct new employees through the implementation of a sufficient training plan with internal stakeholders.


What are we looking for?


  • HNC or equivalent in an Engineering Discipline is desirable but not essential.
  • Experience within the healthcare sector is highly desirable
  • Experienced in effectively engaging with all levels of stakeholders & proactive cross-team collaboration
  • Previous management experience within field service is desirable but not essential.
  • Valid UK Driving license
  • Clear and concise written and spoken communication skills
  • Technologically competent
  • Competent presentation skills
  • Highly self-motivated and able to motivate others
  • IT literate with a good understanding of Word, Excel and associated software.
  • Have a high level of interest and engagement in Coaching for Success.
  • Have a high level of interest and engagement in providing technologically focussed solutions with an impact on driving improvements in patient care
  • Highly self-motivated and able to motivate others
  • May be required to stand for extended periods during hospital visits
  • Ability to travel throughout the UK, with overnight stays away from home where required, & occasional overseas travel
  • Driving for extended periods


What does Olympus offer?


  • In addition to a competitive salary, Olympus contributes greatly to employee pensions
  • All employees are eligible for private medical cover and life assurance
  • A generous annual leave entitlement which increases over your length of service
  • Company Van
  • Incentive package

Other benefits include discounted gym membership, a free annual health check and so much more


At Olympus, we have a dedicated in-house Talent team that cover all areas of the business. As a backup, we have a preferred supplier list (PSL) of vetted suppliers and as such, are unable to accept unsolicited CVs from recruitment agencies or search firms outside of our PSL. Please note that Olympus will not be responsible for any fees, charges or terms associated with any such CVs.


We are an equal opportunities employer, and we are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown.

  • Regional Field Service Operations Manager

    3 weeks ago

    England,, UK, United Kingdom Olympus UK & Ireland Full time

    Olympus is a global leader in the medical device and technology industry. For more than 100 years, we have focused on making people's lives healthier, safer, and more fulfilling. Our products and solutions help to diagnose, prevent, and treat illnesses, further scientific research and keep people safe.”Are you ready to take an exciting step forward in...

  • Regional Field Service Operations Manager

    3 weeks ago

    Eastern England, United Kingdom Olympus UK & Ireland Full time

    Olympus is a global leader in the medical device and technology industry. For more than 100 years, we have focused on making people's lives healthier, safer, and more fulfilling. Our products and solutions help to diagnose, prevent, and treat illnesses, further scientific research and keep people safe.”Are you ready to take an exciting step forward in...

  • Regional Service Manager

    3 weeks ago

    East of England, United Kingdom Manpower UK Ltd Full time

    Regional Service Manager Location: West of the UK, including Wales and IrelandHours: 40 hours per week**Company car provided as well as attractive company benefits.Manpower Engineering is recruiting for an industry leader in optical systems and precision engineering. We're seeking a dynamic Regional Service Manager to join our client's team, specialising in...

  • Regional Operations Manager

    4 weeks ago

    Eastern England, United Kingdom Stericycle Full time

    Regional Processing Manager Job DescriptionStericycle is a global leader in providing essential services that protect people and brands, promote health, and safeguard the environment. Our mission is to support our customers in managing complex and regulated waste streams, contributing to a cleaner and safer world.As our Regional Processing Manager, you will...

  • Field Service Operations Manager

    1 day ago

    Eastern England, United Kingdom Girbau UK Full time

    About UsWe're a world leader in comprehensive and innovative professional laundry solutions for the industrial, commercial and vended sectors. Our company's success is built on quality, reliability and customer care, which have been at our core since 1960.A successful organisation relies heavily on its people. At Girbau UK, we value our employees as our...

  • Senior Field Service Engineer

    1 week ago

    England,, UK, United Kingdom Midwich Full time

    About UsMidwich is a forward-thinking AIM listed organisation, whose international growth projection is both exciting and demanding. Our partners are world leading brands including Samsung, LG, Canon and Panasonic to name a few and they demand effective marketing that delivers results through sales.Part of Midwich’s future strategy is to continue its...

  • Regional Operations Manager

    4 weeks ago

    Eastern England, United Kingdom Stericycle Full time

    Stericycle is a global leader in the provision of essential services that promote health, safety, and environmental protection. We are committed to delivering innovative solutions that make a positive impact on people's lives, communities, and the planet.This is a highly demanding role requiring a multi-faceted, solution-focused operations professional with...

  • Field Service Manager

    2 weeks ago

    England, United Kingdom Girbau UK Full time

    About UsWe’re a world leader in comprehensive and innovative professional laundry solutions for the industrial, commercial and vended sectors. Quality, reliability and customer care have been at the heart of what we do since our founding in 1960, and it’s this ethos that’s helped us expand to operating in over 100 countries.A company, an organization...

  • Field Service Manager

    2 weeks ago

    England,, UK, United Kingdom Girbau UK Full time

    About UsWe’re a world leader in comprehensive and innovative professional laundry solutions for the industrial, commercial and vended sectors. Quality, reliability and customer care have been at the heart of what we do since our founding in 1960, and it’s this ethos that’s helped us expand to operating in over 100 countries.A company, an organization...

  • Regional Sales Manager

    2 weeks ago

    England, United Kingdom Refood Full time

    Business: The ReFood AD plants operate as integrated recycling units, processing a variety of food wastes to produce biogas, renewable electricity, heat and ReGrow (a nutrient-rich fertiliser for local farms). The plants also recycle the food waste packaging providing an environmentally sustainable solution for all waste producers looking for a safe method...

  • Regional Processing Manager

    3 months ago

    England, United Kingdom Stericycle Full time

    Stericycle is a global leader in the provision of essential services that protect people and brands, promote health, and safeguard the environment. We are committed to supporting our customers in managing complex and regulated waste streams, contributing to a cleaner and safer world. We believe in our mission of protecting what matters, and we are looking...

  • Regional Processing Manager

    3 months ago

    England, United Kingdom Stericycle Full time

    Stericycle is a global leader in the provision of essential services that protect people and brands, promote health, and safeguard the environment. We are committed to supporting our customers in managing complex and regulated waste streams, contributing to a cleaner and safer world. We believe in our mission of protecting what matters, and we are looking...

  • Senior Field Service Engineer

    1 week ago

    Eastern England, United Kingdom Midwich Full time

    About UsMidwich is a forward-thinking AIM listed organisation, whose international growth projection is both exciting and demanding. Our partners are world leading brands including Samsung, LG, Canon and Panasonic to name a few and they demand effective marketing that delivers results through sales.Part of Midwich’s future strategy is to continue its...

  • Regional Sales Manager

    7 days ago

    England,, UK, United Kingdom Visum Recruitment Ltd Full time

    A Regional Sales Engineer is required to join a supplier of specialist filtration equipment. The role is remote based, covering a given area. You will be targeting industrial end users.Regional Sales Manager Responsibilities• Build and sustain strong relationships with customers across the UK, acting as the primary contact within your territory.• Ensure...

  • Commissioning Manager

    2 weeks ago

    England, United Kingdom Regional Recruitment Services Full time

    Job Title: Commissioning ManagerLocation: YorkshireSalary: Up to 70kHours of Work: 40 hoursStart Date: Immediately (flexible for notice periods)We are hiring for a Commissioning Manager for one of clients working on deep drainage, utility and water projects in the Yorkshire area.Duties of a Commissioning Manager: Responsible for leading, planning and...

  • Regional Sales Manager

    3 weeks ago

    england, United Kingdom NanoFCM Full time

    About us NanoFCM, stands at the forefront of global high-tech innovation, specialising in the development, manufacturing, sales, and service of cutting-edge nano-flow cytometry instruments and comprehensive solutions. With a global growing presence, our international teams span Asia, North America and Europe, and our products are trusted by clients in over...

  • Regional Sales Manager

    4 weeks ago

    England,, UK, United Kingdom NanoFCM Full time

    About usNanoFCM, stands at the forefront of global high-tech innovation, specialising in the development, manufacturing, sales, and service of cutting-edge nano-flow cytometry instruments and comprehensive solutions. With a global growing presence, our international teams span Asia, North America and Europe, and our products are trusted by clients in over 20...

  • Field Service Manager

    2 weeks ago

    Eastern England, United Kingdom Girbau UK Full time

    About UsWe’re a world leader in comprehensive and innovative professional laundry solutions for the industrial, commercial and vended sectors. Quality, reliability and customer care have been at the heart of what we do since our founding in 1960, and it’s this ethos that’s helped us expand to operating in over 100 countries.A company, an organization...

  • Field Service Technician

    4 weeks ago

    South East England, United Kingdom Executive Network Group Full time

    Job OverviewWe are seeking a skilled and dedicated Field Service Technician specializing in Construction Machinery to join our team. This position involves troubleshooting, repairing, and maintaining a wide range of construction machinery on-site. The ideal candidate will have a strong technical background, a passion for solving complex mechanical and...

  • Regional Coordinator

    3 weeks ago

    england, United Kingdom PE Global Full time

    PE Global are currently recruiting for Regional Co-Coordinator for a contract role with a leading multinational Pharma client. Different locations in the following areas: Nottingham, Lincoln, Birmingham, Staffs, Leicester, Northampton, Coventry and Warwick. Your primary responsibilities will revolve around ensuring the seamless execution of your region’s...