Field Service Operations Manager
4 days ago
About Us
We're a world leader in comprehensive and innovative professional laundry solutions for the industrial, commercial and vended sectors. Our company's success is built on quality, reliability and customer care, which have been at our core since 1960.
A successful organisation relies heavily on its people. At Girbau UK, we value our employees as our strongest asset, bringing unique skills and perspectives that drive our success.
We are seeking an experienced Field Service Operations Manager to join our team, overseeing daily operations and effectively managing field-based engineers. This fast-paced role will require you to delegate work efficiently, ensuring timely completion while meeting or exceeding customer expectations within budget.
If you thrive in challenging environments and possess exceptional leadership skills, this could be the ideal opportunity for you.
Key Responsibilities:
- Manage engineer productivity, work levels, and quality of work, providing technical guidance and training when necessary.
- Develop and train a skilled team to meet and exceed customer expectations through regular communication, constructive feedback, and performance evaluations.
- Ensure engineers adhere to company and legal health and safety protocols.
- Offer phone and on-site support to engineers and sales teams.
- Collaborate with the Technical Department and HQ to analyse, report, and resolve product quality issues.
- Be actively involved in hiring and training new engineers, scheduling training sessions accordingly.
- Conduct regular audits of engineers, focusing on gas safety procedures.
- Manage van stock and special tooling requirements.
- Lead cross-functional problem-solving and planning to enhance team performance, efficiency, and customer satisfaction.
- Nurture strong relationships with key account stakeholders.
- Identify growth opportunities for the business.
About You
- Experience in delivering services in dynamic, pressurised environments.
- Performance management expertise.
- Diverse engineering and facility services background.
- Plumbing and heating qualifications at City & Guilds level or higher.
- Commercial and laundry gas qualifications.
- Proven experience in managing field-based and back-office teams.
- P&L management.
- Contract management and client experience.
- Customer complaint resolution.
- Familiarity with ISO 9001 QMS.
- Lean processes and continuous improvement methodologies.
This is a field-based role with a 40-hour working week, requiring flexibility to meet job demands.
The estimated salary for this position is £45,000 - £60,000 per annum, depending on experience.
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